1. Bundle your Requests.

When you ask for changes to your website, gather all your changes and send them over — all at once.  Sending bundled requests will save you time (1 email instead of 5 emails), decrease the likelihood of a request getting lost, and speed up the time it takes to make changes. In order to bundle requests you usually have to gather them over a couple weeks – this gives you time to think about them, and decide if they are essential and truly in line with your website goals.

2. Prioritize your Requests.

Everything can’t be done at once – no matter how fast the developer.  If you are on a budget, prioritizing your requests will also help you decide what changes are essential to your business.

3. Insist on a System to Track Requests.

If your web developer does not have a system to track requests (spreadsheet, project management software, or bug tracking software) or a consistent process for making changes – things will get lost,  items will be done incorrectly, and communication wil get fuzzy. Bad communication increases costs.

4. Take the Time to Test.

Test what your developer is changing for you – or better yet have someone who isn’t making the request test it.

I am always amazed at the clients who approve the changes but never really go try them out. Even the best developers miss something every once an a while. Having to go back and fix something weeks or months later will cost you valuable time and sometimes money.

5. Take a Screenshot.

I recommend Evernote for screen captures (Evernote will even let your draw on the screenshot). Sometimes a picture is worth a thousand words (or dollars). Why would you make a request, and then pay your developer to figure out exactly what you were taking about – or hunt for exactly where that detail is on your website?

Creating thoughtful and specific communications, and having a clear procedure for rquesting, testing and approving changes, will help you get things done faster. You will get you exactly what you want, and improve your bottom line. And your vendor must be eager and able to reciprocate with efficient communications! If they aren’t, well… maybe it’s time for a new vendor.

Recent Launches

www.tmcworkingsolutions.org — A hardworking, non-profit microlender in the Bay Area, TMC Working Solutions needed a more professional look and a much more robust content management system.  Content Gadget and a simple CSS template did the trick.

www.kps3.com — Our long time agency partners, KPS|3 Marketing, have completely revamped their website, incorporating some whimsical Flash (created by 9MM Media), tons of great content, multimedia elements, and our very own Content Gadget.  Their blog is really outstanding, too.

Coming Soon

Trinity Applied Internet — It isn’t just a rumor, we have a new site on the way.  Our problem is, we keep focusing on our clients’ work while our own is relegated to the back burner.   We suppose that’s certainly not a problem from our clients’ perspective (in fact we call that “by design”) — so we don’t apologize.

Reynolds National Center for Courts and Media — On the heels of the UNR Reynolds School of Journalism, its sister organization will be unveiling their new site this month. We loved the name of their last conference, by the way: “FYI, LOL or OMG? – Technology’s Impact on the Courts and Media”

Server Technology — This locally based company is a global leader in manufacturing power distribution management equipment, and their home page redesign is going to reflect their success, stature and service.

Exciting New Starts

We are proud to announce that Trinity Applied Internet has been contracted by Gnomon, Inc. to fulfill the graphic design and custom Joomla/Google Maps components for a new State Historic Preservation Office site.  Watch this space for more information on a really fun project that promotes historical tourism here in our Silver State.

Estipona Group has selected Trinity Applied Internet to build the new Arts 4 Nevada website, incorporating their vibrant and expansive new design with Content Gadget and custom calendar management, e-mail push, and other database-driven applications.

Buzz you later –

Keith and Erin

The graphic design was provided by the Estipona Group, and numerous members of the faculty provided strategy, review, and feedback along the way.  This project also owes a special thank-you to Professor Donica Mensing, who managed the complete refresh of all their content and populated data into all the new applications.

The website features our Content Gadget content management system, and five substantial custom database applications that manage everything from News and Events, to Faculty Pages, Scholarship Applications and the semester Course Schedule.  Prospective Students, Undergraduates, Graduate Students, Alumni and Parents each have sections of content organized and tailored directly to them.  Perhaps most importantly, the School has ample area on the site to publish student work.  The development was crafted to allow for fluid expansion and to be completely supported by staff members.

Projects like these don’t happen without a great committee. Trinity Applied Internet would like to express our sincere appreciation to everyone at the Reynolds School, including Dean Jerry Ceppos, Director of Alumni Relations Kristin Ghiggeri-Burgarello, and Professors Rosemary McCarthy, Bob Felten, Larry Dailey, Donica Mensing and Howard Goldbaum.   The committee was a pleasure to work with, and we wish them the best as they roll into 2009 with a new online presence.

The organization makes very good use of a small number of staff, so manually updating their comprehensive website content in HTML was at best time-prohibitive, and at worst, a real pain.  Board member Edward Estipona had already provided them with a solid visual design, but keeping up with the large volume of information, applications, forms and documents, events, and new video and other media, was becoming very difficult.  Trinity Applied Internet took the existing site design and wrapped it around our Content Gadget content management system, installing tools that would allow their staff to manage documents, publish events, and even load photography into their jQuery banner, all from a secure online administrative interface.

We hope Nevada Humanities is as happy with their new website engine as we were to be working with such an esteemed organization.  Thank you, Nevada Humanities!

TAI is excited to have been given the opportunity to develop this project for Server Technology, a company which also has been honored this week with the first Northern Nevada Technology Company of the Year Award given by NCET.   Congratulations, Server Technology, and cheers — here’s to a great response and a healthy return on investment from PDUsdirect.com!

After hearing feedback from users of content management systems as diverse as Content Gadget, Joomla!, and DotNetNuke, Keith had a ton of ideas brewing around how to make the system as easy as possible to use.   His primary concern was building all the different components (modules, tools) to be utilized intuitively.  All the elements use the same vocabulary of drop down menus and fillable fields in order to make the users’ experience consistent throughout the system.

This is especially important for those clients who also have heavy-duty applications that have been custom-built for their site.  A client could have a lot to deal with, between managing the content, culling and responding to lead gen data, and maintaining special business applications such as password protected white-papers and financial reporting.  We feel you should not have to be a qualified DBA or other IT professional to maintain and utilize your website, so we’re making it as simple and elegant as possible to learn the system.  Clients without all the custom applications should find the changes make their administration even easier.

If you have questions, ideas or comments about your CMS, give us a call.

Well, that’s probably true no matter how big you are.

Suffice to say, we are going to be sporting a new look to the www.trinity-ai.com very soon.  The redesign will shine us up, feature some of our new Content Gadget tools, and better reflect the philosophy and quality of our work.

We’ll keep you posted.

And, here’s the link to the beginning of our “do-it-yourself” tutorial, for those of you who we referred to the site.

Scott Glatsteins’ four points of a failing strategy were:

1. The strategy fails to recognize the limitations of the existing organization.
2. Employees don’t know how the strategy applies to their daily work.
3. The organization’s business systems or processes can’t support the strategy.
4. Performance metrics and rewards are not aligned with the strategy.

The same four things that can cause a business strategy to fail can cause your website’s performance to derail or be greatly diminished. I always tell clients that small changes to their website can demand large changes to their business. I think of it as the mind|body disconnect of the web. The client often thinks that the mind (the business) is disconnected from the body (in this case the website.) Mr. Glatsteins’ four points outline where this disconnect can be. Let’s look at an example:

ABC widget wants an email contact form for their website as an alternate method for customers to contact them. The form will store the customer’s information and message in a database and send a notification email to info@abcwidget.com. They hire a web development firm and get the form built. Right before launch (or worse yet – after launch) someone within the company asks a simple question: “Who is info@abcwidget.com?”

There is stunned slience as no one has considered before where the email notification goes. This question then gives birth to more questions (hopefully):

• What is the schedule for checking the email address? (business process)
• Does the person who checks the email need to reply? Is there a generic script? (business process)
• Where do requests get routed to? (business process)
• How are requests tracked? (metrics)
• What is the expected turnaround time for a customer request? (metrics)

All this for a simple form! Every interactive piece of a website (where you are requesting a customer to communicate with you) requires a business process and responsiblity chart. It seems overkill, but when Janice in accounts recievable leaves the company and stops checking the generic email account – will anyone know what to do? Will they even realize what Janice had been doing for years?
If these questions haven’t been addressed beforehand, a customer may email a request and either never get an answer, or fail to get a timely answer, or possibly not get the answer the company’s strategy really calls for — as someone in the IT department ends up getting the email and doing the best they can to route it.

This example illustrates how a customer relationship can suffer if the details behind a simple contact form aren’t planned for and outlined. I would rephrase Mr. Glatsteins’ four points for the web:

1. The website processes fail to recognize the limitations of the existing organization. Often website applications require a human component that you don’t plan on. You have a great new publishing platform (a blog) but who writes for the blog?
2. Employees don’t know how the website can apply to their daily work. Websites can make the lives of employees easier with sales automation, information for customers, etc. but if there isn’t an internal campaign to educate your employees about your new website, then the right hand will truly not know what the left hand is doing.
3. The organization’s business systems or processes can’t support the strategy. Can your website work with your customer relationship management system? Can your sales team go electronic?
4. Website metrics are not aligned with your strategy. If you have a blog that is separate from your website, is it being tracked? Are you still pouring over raw server logs for information? How do you even measure website performance, and who is responsible for that?

These may seem simple questions for you to answer and simple problems for you to solve, and they are — if you’ve taken the time to do your homework. When you think about your website, think about it as an extension of your business and your business strategy.  Like with any business effort, good planning and a little bit of forethought can make (or break) the enterprise.