1. Bundle your Requests.

When you ask for changes to your website, gather all your changes and send them over — all at once.  Sending bundled requests will save you time (1 email instead of 5 emails), decrease the likelihood of a request getting lost, and speed up the time it takes to make changes. In order to bundle requests you usually have to gather them over a couple weeks – this gives you time to think about them, and decide if they are essential and truly in line with your website goals.

2. Prioritize your Requests.

Everything can’t be done at once – no matter how fast the developer.  If you are on a budget, prioritizing your requests will also help you decide what changes are essential to your business.

3. Insist on a System to Track Requests.

If your web developer does not have a system to track requests (spreadsheet, project management software, or bug tracking software) or a consistent process for making changes – things will get lost,  items will be done incorrectly, and communication wil get fuzzy. Bad communication increases costs.

4. Take the Time to Test.

Test what your developer is changing for you – or better yet have someone who isn’t making the request test it.

I am always amazed at the clients who approve the changes but never really go try them out. Even the best developers miss something every once an a while. Having to go back and fix something weeks or months later will cost you valuable time and sometimes money.

5. Take a Screenshot.

I recommend Evernote for screen captures (Evernote will even let your draw on the screenshot). Sometimes a picture is worth a thousand words (or dollars). Why would you make a request, and then pay your developer to figure out exactly what you were taking about – or hunt for exactly where that detail is on your website?

Creating thoughtful and specific communications, and having a clear procedure for rquesting, testing and approving changes, will help you get things done faster. You will get you exactly what you want, and improve your bottom line. And your vendor must be eager and able to reciprocate with efficient communications! If they aren’t, well… maybe it’s time for a new vendor.

It is an honor to be asked and I’m excited to have a chance to talk about websites, search engine optimization, and email marketing with small business owners. The classes are inexpensive and I promise to answer as many questions as possible in the time allotted as well as getting through my entire curriculum.

You can register for the class on the NSBDC’s website. Register now. Space is limited.

Class Information (I’ll post detailed descriptions later this week):

Utilizing the Internet for Small Business
Date: October 30, 2007
Time: 5:30pm – 8:30pm
Location: REDFIELD Campus, 18600 Wedge Parkway, Nell J Redfield Bldg A, Room 213
City: Reno
Fee: $25
Registration: Online or (775) 784-1717

Search Engine Optimization
Date: November 6, 2007
Time: 5:30pm – 8:30pm
Location: REDFIELD Campus, 18600 Wedge Parkway, Nell J Redfield Bldg A, Room 213
City: Reno
Fee: $25
Registration: Online or (775) 784-1717

Email Marketing
Date: November 13, 2007 – November 13, 2007
Time: 5:30pm – 8:30pm
Location: REDFIELD Campus, 18600 Wedge Parkway, Nell J Redfield Bldg A, Room 213
City: Reno
Fee: $25
Registration: Online or (775) 784-1717

What makes this survey really useful is that they do away with just considering North American internet usage data and focus on the broader concept of electronic information and the devices we use to share and disseminate that information. In the report they talk about the idea of new technoloy (example: cell phones) and new information (example: blogs) as ‘Information and Communication Technology’ (ICT). Another thing that I really like is that the Pew survey asked how people feel about having access to all that information all the time.

Almost half (49%) of the people surveyed fit into the ‘Few Technology Assests’ category – new technology and information is at the periphery of their daily lives. I think this statisic is telling for two reasons: 1) A lot of potential exists out there for connectivity providers to expand (providing they find the most comfortable way to connect to this audience) and 2) We need to consider our information in more than one dimension.

What do I mean? Publishing your information on the web is publishing in one dimension and it’s easy to forget about print, tv, radio, mail, etc. If your business provides goods and services to that 49% it would behoove you to think in multiple dimensions, and to think about all your channels sending the same message, and about how your electronic channels (web, email, IM) can be automated to feed some of your more traditional media channels and vice versa.

The next report I want the Pew Internet & American Life Project to do would be a survey that tries to tract indirect usage of new technology. What percentage of the ‘Few Technology Assets’ group are actually using new information technology indirectly through their children or family or co-workers who fall into the ‘Elite Technology Users’ (31%) and the ‘Middle-of-the-Road Techonolgy Users’ (20%)?

For example my 84 year old grandmother-in-law is firmly in the ‘Off the Network’ (15%) category – but my wife and I advertised her recent garage sale on Craigslist and connected with some of her neighbors via email to co-ordinate sales. I think this indirect usage is probably a lot bigger than people think. Thinking about this information food chain might possibly be very beneficial to business.

The Pew Internet & American Life Project has a cool quiz on their website that will tell you what kind of technology user you are. I’m an Omnivore (8%). What are you? What is your family or social group? Most importantly – what category are your customers or potential customers?

I’d like to give a huge thank you to the Pew Charitable Trusts for doing this type of research and providing it free to the public.

Most RFPs I see make me want to not bid on a project because they are too vague, which means that the business hasn’t done the legwork of thinking about what they want in detail. Sometimes they ask for so much that I know the business isn’t serious about what they want built – they have a budget number in mind and want to see what they can get for it so they list all their wishes with no reguard for priority.

Not knowing what you want is okay – starting the web development process without figuring that out is not. Too often business have a rough idea of what they want but without essential specifics that define how what they want fits into their goals for the website.

I encourage all my clients to go through a project calrification and specification process. A process that ends with a formal document that defines (at its most basic):

1. The goals of the website or web application
2. How those goals will be achieved (specific steps)  
3. How those goals will be measured
4. A rough outline of the business logic or functionality that results from the implementation of those goals

These four things will create a better RFP, which will result in a better vendor relationship, and greater satisfaction overall. A clarification and specification process (no matter how brief) before web development begins will bring you to a better understanding of your future site and will help you think clearly about the next step of your website’s growth.  

All the answers to questions will be pretitled ‘WDYWTK answers:’ so you know what they relate to. I will also include a post back to the original comment.

Web 2.0 was first coined by Tim O’Reilly as a way to talk about emerging web technologies (post dot-bomb bust). You can read his synopsis of evolution of the term here. Warning: there are a lot of buzzwords on this page that really are part of the larger picture but off the point – i.e. radical trust, radical decentralization, etc. Read the whole thing, and then think about each of the pieces – or read the rest of this post where I boil it down.

Web 2.0 is an idea in flux. Many have dismissed it as a Marketing Buzzword (which it is when it’s used by Marketers who don’t understand what it means – and there are a lot of them out there). Others simply feel that it is an oversimplification – a pointless pigeon-holing of trends in web development and use.

I think Tim has something (and a lot of other people agree). To me, web 2.0 is an idea about how the web is enabling the sharing of ideas and the creation of dialogues.

The important characteristics of web 2.0 technologies are:

1. Service – Websites that act like applications or services – think Writely (now Google docs and spreadsheets, CogMap, or SalesForce.com
2. Simplification – User processes that are easy to sign up for, simple to implement, and easy to invite others – think MySpace, Feedburner, or Campfire.
3. Open Data – Data that is entered once and used in a variety of forms and formats. Data easily shared – think RSS, Google maps API, and Flickr.
4. Sharing – Individual experience and data populates communities that influence individual experience. A cycle of information – think Digg, the Wikipedia, and del.icio.us.

So that’s the 20,000 foot overview. What does it mean to you?

It means that there are more and more tools out in the great web beyond that will allow you to leverage those four ideas on your own website, with your ideas, using your data. Blogs, wikis, RSS, and social bookmarking are all easy to setup – but how do you integrate them with your current business process? with your website? with your in-house web team? That’s the crux of the web design and web development processes. Now that you understand the high level overview, you can talk to your web development team about taking things to the next level.

All the people out there who want to try their hand at web development can now be pointed in the right direction.

I’m also going to create a web 2.0 technologies primer as a companion piece.

They won’t call back, and that is probably a good thing – my providing private tutoring is a waste of money for them and a waste of time for me. First, because there is a very good chance they will have no affinity for web design or development. Second, because all the information you need to know in order to build a basic website is easily available, on the web. Someone who would enjoy and do well at building a site, would probably already know that at this stage.

If I could help someone realize their goals by teaching them to code, then I’m all for it. But if it turns into a long and expensive lesson in frustration for them – then that’s revenue I don’t want.

I’m a great teacher – I have lots of patience and can quickly assess a student’s ability level and tailor my teaching accordingly. The fact is that web development (even basic HTML) makes most people’s brains numb – it can be tedious and boring and there is ALWAYS more to learn and better ways to do things.

I love building websites and web applications. I love the constant learning and pushing boundaries. I love building applications that make people’s lives easier and I even like making web pages render just right, which can take hours of troubleshooting.

I’m going to gather some materials together for the hard core do-it-yourselfers out there, so at least they can poke around themselves.